Thorix

Legal

Shipping policy

At Thorix, every order is handled with precision and care — forged to your exact specifications and delivered securely to your door. This policy outlines our shipping process, timelines, and customer responsibilities.

1. Shipping Regions & Methods

We currently deliver within Malta only. You can also collect your order in person, free of charge, from either Quickfix branch.

  • Carriers: DHL & UPS
  • Delivery (Malta) – €5 flat rate
  • Collection from Quickfix Ħaż-Żebbuġ – free
  • Collection from Quickfix Fgura – free

You choose delivery or collection at checkout.

2. Processing & Dispatch Times

Processing begins once your order is confirmed and payment is received. Estimated dispatch times are:

  • In‑stock items: 2–4 business days (stock permitting)
  • Custom keyboards & builds: 5–7 business days (stock permitting, production time 4–5 days)
  • Pre‑order items: Dispatched within 2 weeks of the pre‑order end date

Note: Pre‑orders are shipped once all items in the order are ready. If you wish to split your order for earlier delivery, please contact support@thorix.shop . Additional shipping fees may apply.

3. Shipping Costs & Taxes

  • Delivery within Malta: €5 fixed rate
  • Collection from either Quickfix branch: free
  • VAT is charged at checkout

4. Delivery Times

  • Delivery within Malta: 1–2 business days after dispatch
  • Collection: we email you as soon as the order is ready at your chosen branch

5. Lost or Damaged Shipments

We take every precaution to protect your order in transit.

  • Lost Packages: A claim will be opened with the carrier on your behalf. Depending on the outcome, a replacement will be shipped at no extra cost.
  • Delivery Damage: Must be reported within 2 days of receipt with photographic evidence of both the packaging and the product.

6. Packaging

Our packaging is designed to minimise transit damage. In rare cases where damage occurs, we will work with you and the carrier to resolve the issue as quickly as possible.

7. Multiple Shipments

Orders are shipped together when all items are ready. If you require split shipping, contact support@thorix.shop prior to dispatch. Additional shipping charges will apply.

8. Restricted Addresses

We ship only to valid street addresses. P.O. boxes are not eligible for delivery.

9. Customer Responsibilities

It is the customer’s responsibility to:

  • Provide accurate delivery details at checkout
  • Ensure someone is available to receive the package at the delivery address
  • Notify us within the stated timeframe for any damage or loss claims

Last updated: 05/08/2025 For all shipping inquiries, contact support@thorix.shop .